California Privacy Notice (CCPA/CPRA)

Last updated: 2026/1/29

This California Privacy Notice applies to California residents and supplements our Privacy Policy. It describes how we collect, use, and disclose personal information and explains rights available under California law.

Categories of personal information we collect
Depending on how you interact with us, we may collect the following categories:

Identifiers: name, email address, phone number, billing/shipping address, order identifiers

Commercial information: products purchased, order history, return/refund activity

Internet or network activity: IP address, browser/device details, pages viewed, interactions

Geolocation data: approximate location derived from IP address

Customer support information: messages, emails, and information you provide when contacting us

Purposes for collecting and using personal information
We use personal information to:

Process orders, fulfill purchases, and provide customer service

Communicate about transactions, returns, refunds, and account-related messages

Maintain security, prevent fraud, and detect malicious activity

Improve site performance, analytics, and troubleshooting

Comply with legal obligations and enforce our terms

Disclosure of personal information
We may disclose personal information to service providers and contractors that help us run the business, such as e-commerce platform providers (for example, Shopify, if used), payment processors, shipping carriers, analytics providers, and customer support tools. We may also disclose information when required by law or to protect our rights and customers.

Sensitive personal information
We do not use or disclose sensitive personal information for purposes that require offering a right to limit under California law. Payment card data is processed by payment processors; we do not store full card numbers on our servers.

Retention
We retain personal information as needed for order fulfillment, customer support, security, recordkeeping, and legal compliance.

Your California privacy rights
Subject to certain exceptions, you may have the right to:

Know/access: request the categories and specific pieces of personal information we collected about you

Delete: request deletion of personal information, with certain legal exceptions

Correct: request correction of inaccurate personal information

Portability: request a copy of your information in a usable format

Opt out: opt out of the “sale” or “sharing” of personal information (see the separate opt-out page)

Non-discrimination: you will not be discriminated against for exercising your rights

How to submit a request
You can submit a privacy request by contacting us:

Email: info@hickoryden.com

Phone: +1 937-776-3069

Mail: 652 Spruce Street, Emmaus, PA 18049, United States
We will verify your request using information related to your account or recent orders.

Authorized agents
You may designate an authorized agent to make a request on your behalf. We may require proof of the agent’s authorization and verification of your identity.

Store Information
Store name: Hickoryden
Address: 652 Spruce Street, Emmaus, PA 18049, United States
Customer service phone: +1 937-776-3069
Customer service email: info@hickoryden.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)