Limited Warranty

Last updated: 2026/1/29

Limited coverage (DOA / arrival issues)
Our limited warranty is focused on items that arrive damaged, defective, or incorrect at the time of delivery.
Damage/DOA claim: Report within 48 hours of delivery with photos.

How to make a warranty claim
Contact us within 48 hours of delivery and include:

• Order number and the email used at checkout

• A clear description of the issue

• Photos of the product, packaging, and any visible damage (if applicable)

Possible resolutions
If your claim is approved, the solution will depend on the situation and item availability. Possible outcomes may include (as appropriate): replacement parts, a replacement item, or a refund.

What this limited warranty does not cover
This limited warranty does not cover issues reported after the 48-hour claim window or damage caused by misuse, accidents, modification, improper assembly, or normal wear and tear.

Other rights
Some states do not allow limitations on implied warranties or certain damages, so parts of this section may not apply to you. You may have additional rights depending on your state.

Store Information
Store name: Hickoryden
Address: 652 Spruce Street, Emmaus, PA 18049, United States
Customer service phone: +1 937-776-3069
Customer service email: info@hickoryden.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)