Privacy policy

Last updated: 2026/1/29

Overview
This Privacy Policy explains how Hickoryden collects, uses, and shares information when you visit or make a purchase from our website.

Information we collect

  • Information you provide: name, email address, phone number, billing and shipping address, and order details.

  • Payment information: card payments are processed by payment processors. We do not store full card numbers on our servers.

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, and interactions with the site.

  • Cookies and similar technologies: used for site functionality, preferences, analytics, and security.

How we use information
We use your information to:

  • Process and fulfill orders, send order updates, and provide customer support

  • Communicate with you about your purchase, returns, refunds, or policy questions

  • Detect and prevent fraud, abuse, and security incidents

  • Improve our site performance, troubleshoot issues, and understand how customers use our storefront

  • Comply with legal and regulatory obligations

How we share information
We share personal information only as needed to operate the store, such as with:

  • E-commerce platform and hosting providers (for example, Shopify, if used to power the storefront)

  • Payment processors that handle card transactions

  • Shipping carriers and logistics providers to deliver orders and provide tracking

  • Service providers that help with analytics, security, and customer support

  • Law enforcement or regulators when required by law, subpoena, or valid legal process

Cookies and your choices
Most browsers let you remove or reject cookies. If you disable cookies, parts of the site may not work properly (for example, cart and checkout features). Where available, you can also use browser or device controls to limit certain tracking technologies.

Data retention
We keep information for as long as needed to fulfill orders, provide support, maintain business records, and comply with legal requirements.

Your rights and requests
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information. You may also have the right to opt out of certain uses or disclosures where applicable. To submit a request, contact us using the details below. We may need to verify your identity before completing a request.

Contact
If you have questions about privacy or want to submit a request, contact us.

Store Information
Store name: Hickoryden
Address: 652 Spruce Street, Emmaus, PA 18049, United States
Customer service phone: +1 937-776-3069
Customer service email: info@hickoryden.com
Service hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)